RD PM Training & Consulting helps Victorian agencies build property management departments that perform, through hands-on training, temp PM cover, process design, and interim operations support, led by someone who has run the department herself.
Every engagement is scoped to the agency in front of me, from a single coaching day to ongoing operational support.
Short-notice property management cover for leave, vacancies or busy periods, someone experienced who can step straight into your portfolio without a learning curve.
On-the-ground coaching for property managers at every stage, including newer team members who need structured support to build confidence and competence.
Documented, repeatable processes for KPI tracking, payroll, trust accounting and platform workflows, built to survive staff turnover, not depend on it.
Interim or transitional operations management for agencies navigating growth, leadership change, or a rent roll sale, keeping the department steady through the change.
Hands-on guidance through the sale or transfer of a rent roll, covering staff, systems and client communication so service quality holds through the handover.
A decade in Victorian property management, most recently as General Manager overseeing a portfolio of around 1,200 properties: team structure, systems, compliance and performance, all under one remit.
Most property management departments don't fail on strategy, they fail on the everyday: unclear processes, under-coached new PMs, and systems nobody fully understands. I've built and run that department, and I know exactly where the cracks open up.
RD PM Training & Consulting exists to close those gaps, whether that's a single training day for your team, temp cover while you're short-staffed, or ongoing operational support through a transition.
I work across Melbourne, Ballarat, Bendigo and Geelong, and engagements are scoped around what your agency actually needs, not a fixed package.
"Property management runs on people and process, get both right, and the rent roll takes care of itself."Renee Dunstan, Founder
Based in Victoria, working with agencies across the state.